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Frequently Asked Questions
Are your products authentic?
Absolutely! Every product sold on J.A.W. Drop Shop is 100% authentic, sourced directly from brands, official licensees, or authorized distributors. We meticulously verify the authenticity and origin of each item, ensuring it comes with its original tag attached. Additionally, upon request, we provide a signed and stamped reseller certificate for all brands, offering you complete confidence in your purchase.
I have never made a diamond online purchase before, why should I choose J.A.W. drop shop?
Purchasing a diamond online for the first time can feel overwhelming—but at J.A.W. Drop Shop, we make it effortless, secure, and rewarding. Here’s why you can shop with confidence:
- Authenticity & Value – Our jewelry is sourced directly from trusted suppliers, offering top-tier quality at unbeatable prices.
- Secure Shopping – We use advanced encryption technology to safeguard your personal and payment information.
- Expert Support & Reviews – Our customers share their real experiences, and our jewelry specialists are always available via phone or email to assist you.
- Easy Returns – Enjoy peace of mind with our 14-day hassle-free return or exchange policy.
- Best Price Guarantee – Our exclusive selection of diamonds and handcrafted engagement rings ensures you get exceptional value for your investment.
At J.A.W. Drop Shop, your satisfaction is our priority. Have questions? Our team is here to help—every step of the way!
Is there a J.A.W. drop shop store location I may visit?
Not just yet! J.A.W. Drop Shop currently operates exclusively online, bringing you high-quality diamonds and fine jewelry at unbeatable prices. However, we're actively working on opening a showroom where you’ll be able to see, touch, and try on our stunning pieces in person. Stay tuned for updates—we can’t wait to welcome you soon!
Which payment methods are accepted?
J.A.W. Drop Shop accepts the following payment methods for your convenience:
- Credit or Debit Card – Secure and easy checkout.
- PayPal – Recommended for instant payment, allowing us to process your order immediately.
- Bank Transfer – Please note that bank transfers may take several days to process. Orders are shipped once payment is received.
If you experience any issues with payment, reach out to our support team at [email protected], and we can send a direct PayPal request to your account. We're here to help.
What is your return policy?
We want you to shop with confidence. J.A.W. Drop Shop offers a 14-day return policy from the day you receive your order. To ensure a smooth return process, please follow these guidelines:
Ship your item back within 14 days of receiving it.
Use UPS, FedEx, or DHL with an active tracking number. Returns sent via regular postal services cannot be accepted.
Customers are responsible for return shipping costs. J.A.W. Drop Shop is not liable for lost or damaged return shipments.
How to Initiate a Return – Simply contact us, and we’ll guide you through the process.
We’re here to make your shopping experience seamless—reach out with any questions!
Can I return an item that was given to me as a gift?
Yes! If you received an item from J.A.W. Drop Shop as a gift, we’re happy to exchange it for merchandise credit within 14 days of purchase. Simply contact us, and we’ll assist you with the exchange process.
Will the buyer know I returned their gift?
No, we respect your privacy and will not notify the original buyer if a gifted item is returned.
Do I have to pay for return shipping?
Yes, return shipping costs are the responsibility of the customer. J.A.W. Drop Shop is not liable for items lost or damaged during return shipping, so we recommend using a secure, trackable shipping method.
Will I receive updates during the return process?
Yes! We’ll keep you informed every step of the way. You’ll receive an email once your refund has been issued. For returned items, we’ll send a shipping confirmation email no later than 9 P.M. (EST) on the day it ships.
Can I track my return order?
Absolutely! To check the status of your return, simply contact our customer service team, and one of our experts will be happy to assist you.